Fireside is a leading STEELCASE office furniture dealership with an exciting opportunity for a qualified Account Coordinator.

GENERAL RESPONSIBILITIES:
Maximize productivity of account managers by assisting in the sales process, processing orders and providing customer service.

Primary Duties: Account Coordinator: 

  • Create quotes updates for customers under specification direction from account manager.
    • Update proposal after designer has done plan check, checking quantity and part changes
  • Coordinate customer orders and projects from quote to completion.
    • Confirm ship dates, addresses, contacts, and special instructions for delivery
    • Coordinate with client and account manager to confirm project scheduling
    • Compile installation plans, renderings, and instructions in advance of install, and confirm plans with installation crew and account manager
  • Project support:
    • Assist account manager in product selection on niche products using Marketplace, My Resource Library, and other product sourcing methods.
    • Submit requests for specials to vendors
    • Coordinate FOS demo products – delivery, pick-up, and showroom tagging
    • Assist in confirming scheduling for installation.
  • Punchlist:
    • Capture information from installation work crew
    • Process orders for replacement products and coordinate with installation for return trip to correct issue
    • Follow-up with client and account manager on the problem and timeline for correcting the issue
  • Vendor Management:
    • Capture and maintain discounts sheets & line lists for all vendors
    • Check pricing for specific products, check stock & get freight quotes
  • Assist in RFP responses: assemble PDF brochures and warranty information (electronic & hard copy), vendor requests, print, and compile for submittal
  • Set-up customer accounts by securing credit application, customer details, etc.

Secondary Duties: 

  • Maintain product and finish library.
    • Catalog Steelcase support materials, including finish samples and brochures
    • Organize and file vendor mailings and samples
    • Purge outdated materials
  • Oversee the furniture showroom.
    • Update tagging and signage with current pricing
    • Create and maintain templates for all items, including owned employee stations, to capture what is being shown even if price is not listed on the station
    • Update tagging and signage on clearance and non-inventoried showroom products
  • Assist in organization and planning of special events and training.
  • Back up furniture purchasing.

The above duties may be supplemented with additional duties as assigned.

Formal Education or Equivalent Experience

  • College or 3 years work experience in similar field

Job Prerequisites

  • Strong math aptitude
  • Experience with sales or administrative assistant specific duties
  • Relevant industry experience desirable

Special Training or Skills Needed

  • Excellent phone and computer skills
  • Strong interpersonal skills
  • Ability to work independently
  • Some project management involvement
  • Ability to read blue prints
  • Assertiveness
  • Computer skills
  • Excellent organizational skills
  • Good written and spoken communication skills
  • Willingness to learn and cooperative spirit
  • Professional appearance