We want to make sure that you are aware of the expansion of the 2018 HP Battery Recall – please see the attached documents. This recall can potentially impact multiple units and can affect both small and large install bases.
- Validation of batteries to determine if they are impacted can be checked by using the HP Battery Recall website at: www.hp.com/go/batteryprogram2018 and is linked to the recall section of your website. There is a validation tool that will allow customers to quickly check their battery. Instructions for the BIOS update to place batteries affected by this recall into Battery Safety Mode are on the website. This tool should be run on applicable models regardless of the warranty status of the unit. The tool will determine if the battery is affected by the recall and will need to be replaced.
- Direct customers inquiring about this program to Contact Us on the HP Battery Recall website at: www.hp.com/go/batteryprogram2018.
- HP will provide battery replacement services for all batteries affected by this recall at no cost.
- HP has put in place a process to facilitate battery validation and replacement ordering for customers with 5 or more potentially affected batteries to validate. HP provides a bulk battery validation utility which can be deployed by each individual customer, on the customer’s installed base, to identify potentially affected notebook and mobile workstation serial numbers and battery component numbers.